Our Culture

As a member of the North Shore Healthcare family, our center’s dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Florence Health Services’ goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

We have been serving Florence and surrounding communities since 1970. Located in the heart of Florence, we are proud to be active members of the community.

In a recent customer satisfaction survey, we are proud to share that 97% of our residents rated our services as good to excellent and that they would choose Florence Health Services again if the need arose.


We recently were awarded a 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Award, we may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

Leadership Team

Executive Director–Sue Mattson

“I have worked in the healthcare field for more than 30 years. I love working with the elderly and am honored to take care of them.”

Social Services Director–Robin Bolan

“In my position, I am able to work with the residents every day. They teach me so much about the past and I am continuously learning how to connect with them better.”

Director of Rehabilitation–Tracey Brandt

“I love working with the elderly and helping them become as independent as possible.”

Business Office Manager–Pam Anderson

“I enjoy interacting with the residents and learning about their lives. I’m glad I am able to make a difference in their lives.”