Our Culture

Two individuals sitting at a table.

As a member of the North Shore Healthcare family, our dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Florence Health Services goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

Our Values


We strive to instill confidence through listening, responding and delivering on commitments made.


We provide and encourage ongoing opportunities to play an active role in care delivered.


We consider our residents to be part of our family.


We deliver our services with desire and compassion.


We continually offer training and education to our team to strengthen their ability to provide quality care to our residents.

Leadership Team

Social Services Director–Robin Bolan

“In my position, I am able to work with the residents every day. They teach me so much about the past and I am continuously learning how to connect with them better.”

Director of Rehabilitation –Tracey Brandt

“I love working with the elderly and helping them become as independent as possible.”

Business Office Manager–Pam Anderson

“I enjoy interacting with the residents and learning about their lives. I’m glad I am able to make a difference in their lives.”

Executive Director–Sue Mattson

“I have worked in the healthcare field for more than 30 years. I love working with the elderly and am honored to take care of them.”

Director of Nursing – Karen King

“Being able to connect with the residents and their families is something I strive for every day. I’m proud to be part of a staff dedicated to making peoples’ lives better.”

Our Story

Florence Health Services is a trusted, leading provider of long-term skilled nursing and short-term rehabilitation in Florence, Wisconsin. We have been serving Florence and surrounding communities since 1970. Located in the heart of Florence, we are proud to be active members of the community.


Florence Health Services is passionate about providing superior care and we work diligently to be the right choice for families looking for long term and rehabilitation services. In a recent customer satisfaction survey, we are proud to share that 97% of our residents rated our services as good to excellent and that they would choose Florence Health Services again if the need arose.